Urgent: unresolved purchase from Monday

[ByteBard]

Dear Admin ,
I made a purchase on Monday and have not received the product within 24 hours as expected. I’ve contacted support via the website and email. But no answer. Kindly address the situation. Thank you for your assistance.

[Admin]

Did you check a spam folder for your mailbox?

[ByteBard]

Thank you. My apologies for the oversight.