Blue screen appears when use your product.

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Rain
Posts: 1
Joined: Mon Apr 11, 2011 9:02 am

Blue screen appears when use your product.

Post by Rain »

I use your product to protect system file i8042prt.sys on Windows 7 x64 system. Blue screen appears when I use Verifier to test the protect file.
Please help me resovle the problem.Thank you.
Admin
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Re: Blue screen appears when use your product.

Post by Admin »

I opened your DMP file in WinDBG:
MODULE_NAME: nt
FAULTING_MODULE: fffff80002861000 nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
FAULTING_IP:
nt+725f6
fffff800`028d35f6 0f2981a0010000 movaps xmmword ptr [rcx+1A0h],xmm0
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
READ_ADDRESS: 0000000000000000
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
BUGCHECK_STR: 0x1E
LAST_CONTROL_TRANSFER: from fffff80002912a17 to fffff800028d2f00

STACK_TEXT:
...
STACK_COMMAND: kb
FOLLOWUP_IP:
nt+725f6
fffff800`028d35f6 0f2981a0010000 movaps xmmword ptr [rcx+1A0h],xmm0

SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nt+725f6
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: ntoskrnl.exe
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwner
You can see that the problem is placed in ntoskrnl.exe and I don`t see
in this report any information about VMP-protected i8042prt.sys.
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